← Toutes les offres
IT Support Engineer
KeepTruckin · Islamabad, Pakistan · Lahore, Pakistan
CDD Confirme themuse
Computer and IT
Postuler sur themuse Who We Are
KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.
At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.
About the Role:
Key Deliverables
Ability to build strong relationships with all Teams
Hands on experience over network communications equipment including, routers, switches, firewalls, Wireless controllers, Access controls
Expertise in MDM solutions (Microsoft Intune, JAMF, Workspace One, etc.)
Ability to handle multi-OS installation and troubleshooting
Understanding of IP networking and routing protocols
Provide Level-1/2 support, troubleshooting to resolve customer issues.
What You'll Do:
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams/ vendors
Coordination with all stakeholders including vendor to resolved customer issues
Ensuring that SLA’s are met with timely resolutions
Basic understanding of SaaS applications (OKTA, G-suite, Slack, Better Cloud, Atlassian)
What We're Looking For:
Must have Bachelor of engineering in computer science or equivalent
Minimum 1-3 years IT support experience
Must have Customer Handling experience
Strong follow-up skills
Technical troubleshooting Expertise
CCNA & CCNP, MCITP, Office 365 Certifications preferred
Should have strong communication skills (written/verbal)
Call Center IT Support experience is a plus point
Must be willing to work in flexible working hours
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
#LI-Remote
KeepTruckin builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.
At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.
About the Role:
Key Deliverables
Ability to build strong relationships with all Teams
Hands on experience over network communications equipment including, routers, switches, firewalls, Wireless controllers, Access controls
Expertise in MDM solutions (Microsoft Intune, JAMF, Workspace One, etc.)
Ability to handle multi-OS installation and troubleshooting
Understanding of IP networking and routing protocols
Provide Level-1/2 support, troubleshooting to resolve customer issues.
What You'll Do:
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve network issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams/ vendors
Coordination with all stakeholders including vendor to resolved customer issues
Ensuring that SLA’s are met with timely resolutions
Basic understanding of SaaS applications (OKTA, G-suite, Slack, Better Cloud, Atlassian)
What We're Looking For:
Must have Bachelor of engineering in computer science or equivalent
Minimum 1-3 years IT support experience
Must have Customer Handling experience
Strong follow-up skills
Technical troubleshooting Expertise
CCNA & CCNP, MCITP, Office 365 Certifications preferred
Should have strong communication skills (written/verbal)
Call Center IT Support experience is a plus point
Must be willing to work in flexible working hours
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
#LI-Remote