Enrollment Support Specialist

When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:Award-winning cultureInclusion and diversity as a priorityPerformance Based Incentive PlansCompetitive benefits package that includes: Health, Vision, Dental, Short & Long-Term DisabilityGenerous PTO (including paid time to volunteer!)Up to 9.5% 401(k) employer contributionMental health supportCareer advancement opportunitiesStudent loan repayment optionsTuition reimbursementFlexible work environments*All the benefits listed above are subject to the terms of their individual Plans.And that's just the beginning...With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!General Summary:This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group's Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group's) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives.Please note: candidates must be Health & Life Licensed, have experience enrolling electronically on various platforms, and have flexible availability to work an assigned shift between 8am-8pm EST Monday through Friday.Job Description Principal Duties and ResponsibilitiesProvide virtual retention and enrollment assistance to workers in all 50 U.S. StatesReceives inbound interactions from workersMakes outbound calls as needed to workersQ&A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offerTechnical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicableRetention Support: Educate workers on current benefitsCommunication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the workerClaims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life eventsContact Support: provide contact information for benefits or HR resources to workersComplete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier productsReview all provided and necessary training/demos to service the need of the client/worker.Utilize technology and additional resources to provide translation services.Maintain Individual and Team performance metricsComplete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.Document pertinent information about customer interactionsUpkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reportingUses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group's) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family membersCompletes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.Demonstration of Our Values through completing provided training offerings, and being involved in I & D/Volunteer groups and activitiesUtilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.Participates in projects and initiatives as assignedMay perform other duties as assignedJob SpecificationsPrefer 4-year degree or equivalent in work related experience or industry designation.Existing knowledge of full Core and Voluntary benefit product offerings (all products)Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term CareCompletion of continuing education requirements to keep Life and Health licensePrior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirableDemonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workersAbility to work in a fast-paced environment, both as part of a team and independentlyDemonstrate resolve to achieve their personal and business goalsDemonstrate good organizational skills and ability to multi-taskDemonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suiteHighly desired sales aptitudeSuperior Customer Service SkillsDemonstrate ability to identify best practices and takes initiative to share ideas with teamBi-lingual abilities are an assetPart-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.Full-Time ESS committed to working 40 hours per weekExpected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.Committed to not taking pre-planned Paid Time Off in October and November of each year.#LI-TB1~IN2Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$40,000.00-$75,600.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company:Colonial Life